Lumi

Payments and Refunds

How payment works, what happens if it fails and when a refund is possible.

Last updated: September 7, 2026

1.Payment methods

You can pay with cryptocurrency (CryptoBot, xRocket), Russian bank cards and SBP, a transfer from an LZT Market balance or from your account balance. The payment method fee is shown before confirmation and is paid by the buyer.

Ruble payment methods are converted at an internal rate with a markup; the final amount to be paid is always shown on the checkout screen.

2.What happens after payment

Access is issued automatically after payment: the login, password, host and port appear in the dashboard, and lists can be exported as a file.

3.If a payment does not arrive

Payments are credited upon receipt of a signed notification from the provider. If the money was charged but the order has stayed in the “Awaiting payment” status for over 30 minutes, write to support with the payment ID: we will review the payment manually.

4.Refunds

Traffic and IP addresses are issued automatically, so no refunds are made for volume that has been delivered. If the credentials could not be issued, the payment is returned to your account balance.

5.Failure on our side

If the service could not be provided for a technical reason, the payment is returned to your account balance automatically. The balance can then be spent on any order within this service.